At ZodiacRatna.com, your satisfaction is our priority. That’s why we offer a simple and transparent 7-day Returns & Replacement Policy to ensure a smooth and worry-free shopping experience.
✅ Eligibility Criteria for Returns & Replacements
To be eligible for a return or replacement, please ensure the following:
- The item must be in its original, unused condition.
- All returns are subject to inspection by our quality assurance team.
- Products damaged due to misuse, mishandling, or negligence are not covered under this policy.
- The return must include all original materials:
- Product certificate
- Packaging
- Lab certificate(s)
- Invoice
- Any discount coupons or documentation provided with your order
💎 Return Policy for Loose Gemstones
- Loose gemstones are eligible for a 90% refund of the purchase price if returned within 7 days of delivery.
- Please note:
- Shipping charges, taxes, duties, and payment gateway fees are non-refundable.
- Return shipping is the customer’s responsibility.
⚠️ Important Notes
- Payment gateway charges are non-refundable, as they are charged by third-party service providers.
- If an additional lab certificate (beyond the one provided for free) was purchased, its cost will not be refunded.
- Refunds are usually processed within 7–10 business days after we receive the returned item.
- Your bank may take an additional 5–7 business days to reflect the refund in your account.
❓ Frequently Asked Questions (FAQS)
1. When does the 7-day return period begin?
The return period starts from the delivery date, as confirmed by the courier tracking details.
2. Can I return one item if I purchased multiple products?
Yes, you may return any eligible item individually, as long as it meets the return criteria.
3. What if I lost the lab certificate or packaging?
To get a full refund, all original materials must be returned. If any part is missing, you may still be eligible for a partial refund, store credit, or exchange. Please contact our support team for help.
4. How long will it take to get my refund?
Once the returned item passes inspection, we will initiate the refund via your original payment method. Please allow an additional 5–7 business days for the refund to reflect in your account.
5. How will the replacement process work?
After your return is approved, kindly send the original product along with all documentation to the address provided by our team. Once we receive and verify the product, we will process the replacement. Delivery typically takes 5–7 business days from dispatch.
📞 Need Assistance?
We’re here to help!
- 📧 Email: info@zodiacratna.com
- 📱 Call/WhatsApp: +91-8308306969